Privacy Policy

Thank you for your interest in our website. Protecting your privacy is very important to us.

Below, you will find detailed information on how we handle your data.

I. Name and address of the data controller

The data controller within the meaning of the General Data Protection Regulation and the other national data protection laws of the Member States as well as the other provisions of data protection law is:

FriendlyDuck S.r.l.
Piazza Enrico Enriquez, 22
47891 Dogana – RSM

E-Mail: [email protected]

II. General information on data processing

1. Scope of the processing of personal data

We process the personal data of our users only to the extent necessary to provide a fully functioning website and to provide our content and services. The regular processing of the personal data of our users takes place only with the consent of the user. An exception applies in cases where it is not possible to obtain prior consent for factual reasons and where the processing of the data is permitted by statutory provisions.

2. Legal basis for the processing of personal data

Point (a) of Article 6(1) of the EU General Data Protection Regulation (GDPR) is the legal basis for obtaining the consent of the data subject for the processing of personal data.

Point (b) of Article 6(1) GDPR is the legal basis for the processing of personal data necessary for the performance of a contract to which the data subject is a party. This also applies to the implementation of processing operations which are necessary before entering into a contract.

Point (c) of Article 6(1) GDPR is the legal basis for the processing of personal data required to fulfill a legal obligation to which our company is subject.

Point (d) of Article 6(1) is the legal basis when the vital interests of the data subject or of another natural person make the processing of personal data necessary.

Point (f) of Article 6(1) GDPR is the legal basis for the processing of personal data if the processing is necessary to safeguard a legitimate interest of our company or of a third party and if the interests, fundamental rights and fundamental freedoms of the data subject do not outweigh the first-mentioned interest.

3. Erasure of data and duration of storage

The data subject’s personal data will be erased or blocked as soon as the purpose of storage no longer applies. In addition, the data may be stored if the European or national legislator has provided for the storage of data in Union regulations, laws or other provisions which apply to the data subject. The data shall also be blocked or erased if a storage period prescribed by the above-mentioned standards expires, unless continued storage of the data is necessary for the conclusion or performance of a contract.

III. Use of cookies

1. Description and scope of data processing

Our website uses cookies. Cookies are text files that are stored in the user’s browser or are stored on the user’s computer system by the browser. When a user visits a website, a cookie can be stored on the user’s operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is accessed again.

We use cookies to make our website more user-friendly. Some elements of our website require the identification of the accessing browser, even after the user moves to another page on our website.

Cookies store and transmit the following data:

  • Browser type/ -version
  • Operating system
  • Referrer URL (source of a link)
  • IP address
  • Time of the server request

When you visit our website, an information banner will inform you about the use of cookies for analysis purposes and will refer you to this Privacy Statement. In this context, you will also be informed about how to set your browser to prevent the storage of cookies.

2. Legal basis for data processing

The legal basis for the use of cookies to process personal data is point (f) resp. point (a) of Article 6(1) GDPR.

3. Purpose of data processing

The purpose of using technically necessary cookies is to simplify the use of websites for users. Some features of our website cannot be provided without the use of cookies. In order to provide these features, the browser must be recognizable, even after the user moves to another page.

User data collected by technically necessary cookies is not used to create user profiles.

Our legitimate interest in the processing of personal data in accordance with point (f) of Article 6(1) GDPR also extends to these purposes.

4. Duration of storage, option to object and withdrawal of consent

Cookies are stored on the user’s computer and transmitted to our website by the user’s computer. Therefore, as a user, you have complete control over the use of cookies. You can disable or restrict the transmission of cookies by changing the settings in your browser. You can delete cookies that have already been saved at any time. Cookies can also be deleted automatically. If cookies for our website are disabled, you may not be able to use some of the features of our website.

IV. Newsletter

1. Description and scope of data processing

You can subscribe to a free newsletter on our website. When you register for the newsletter, the data you enter into the input mask will be transmitted to us.

a) Email address

The following data also is collected during registration

b) The date and time of registration

During the registration process, we will ask for your consent to the processing of your data and we will refer you to this Privacy Policy.

If you enter your email address when purchasing goods or services on our website, we may subsequently use your email address to send you a newsletter. If we do, we will only send direct advertising for our own similar goods via the newsletter.

Your data will be used exclusively for sending the newsletter.

2. Legal basis for data processing

If the user has given his/her consent, the legal basis for the processing of data after the user has registered for the newsletter is point (a) of Article 6(1) GDPR.

The legal basis for sending the newsletter as a result of the sale of goods or services is Section 7(3) of the Unfair Competition Act (UWG).

3. Purpose of data processing

We collect the user’s e-mail address for the purpose of delivering the newsletter. The collection of other personal data during the registration process is used to prevent the misuse of our services and the misuse of the user’s email address.

4. Duration of storage

The data will be deleted as soon as it is no longer needed for the purpose for which it was collected.

5. Option to object and withdrawal of consent

The user can unsubscribe from the newsletter at any time. Every newsletter contains a link which can be used to unsubscribe from the newsletter.

When unsubscribing, the user may also withdraw his/her consent to the storage of the personal data which was collected during the registration process.

V. Contact form/applications and email contact

1. Description and scope of data processing

A contact form / registration form is available on our website, which can be used for electronic contact or to register for the partner program. If a user makes use of this option, the data entered in the input mask will be transmitted to us and stored.

This data includes:

  • Last name and first name
  • Sex
  • Email address
  • Postal address
  • Country

The following optional data is also transmitted and stored:

  • Business data
  • The referrer

As part of the sending process, your consent will be requested for the processing of your data and we will refer you to this Privacy Policy.

Alternatively, you can contact us via the email address provided. In this case, we will store the personal data that the you transmitted in the email.

Your data will not be transferred to third parties in this context. The data will be used exclusively to process the communication.

2. Legal basis for data processing

If the user has given his/her consent, the legal basis for processing data is point (a) of Article 6(1) GDPR.

The legal basis for the processing of data transmitted when sending an email is point (f) of Article 6(1) GDPR.

3. Purpose of data processing

Personal data from the input mask is used exclusively to process the contact. If you contact us by email, this contact is also our necessary legitimate interest in processing the data.

The additional personal data processed during the sending process is used to prevent misuse of the contact form and to ensure the security of our information technology systems.

4. Duration of storage

The data will be deleted as soon it is no longer needed for purpose for which it was collected.

5. Option to object and withdrawal of consent

The user can withdraw his/her consent to the processing of personal data at any time.

The user can contact us by email to object to the storage of personal data at any time.

If consent is withdrawn, the communication cannot be continued.

If consent is withdrawn, all personal data which was stored in the course of contacting us will be erased.

VI. Website analytics services

1. Web analytics with Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited, Google Building Gordon House, 4 Barrow Street, Dublin, D04 E5W5, Ireland. Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, due to the activation of IP anonymization on these websites, your IP address will be shortened by Google within member states of the European Union or in other states which are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. The IP address transmitted by your browser within the scope of Google Analytics is not combined with other data from Google. The purposes of data processing are to evaluate the use of the website and to compile reports on activities on the website. Based on the use of the website and the Internet, further associated services are then to be provided.

You may refuse the transfer of data generated by the cookie and relating to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: "Browser Add On to deactivate Google Analytics".

The tracking tool Google Analytics can be used to evaluate the behaviour of visitors to the website and analyse their interests. For this purpose we create a pseudonymous user profile.

The processing of the data entered is based on the consent of the user (Art. 6 para. 1 lit. a DSGVO), which is obtained in the cookie banner.

2. Web analysis by Matomo (formerly PIWIK)

We use the open source software tool Matomo (formerly PIWIK) on our website to analyze the surfing behavior of our users. The software sets a cookie on the user's computer (for cookies see above). Become

If you call up individual pages of our website, the following data is stored:

  • Anonymized tracking data

The software runs exclusively on the servers of our website. A storage of the personal data of the users takes place only there. The data will not be passed on to third parties.

https://matomo.org/docs/privacy/

The software is set up in such a way that the IP addresses are not completely stored, but 2 bytes of the IP address are masked (e.g.: 192.168.xxx.xxx). In this way, it is no longer possible to assign the shortened IP address to the calling computer.

The processing of the entered data is based on the consent of the user (Art. 6 para. 1 lit. a DSGVO), which is obtained in the cookie banner.

The processing of the users' personal data enables us to analyse the surfing behaviour of our users.

By evaluating the data obtained, we are able to provide information on the use of the individual components of our website. This helps us to constantly improve our website and its usability.

The data is deleted as soon as it is no longer required for our recording purposes.

Cookies are stored on the user's computer and transmitted by the user to our site. Therefore you as a user have full control over the use of cookies. By changing the settings in your Internet browser, you can deactivate or restrict the transmission of cookies. Already stored cookies can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it is possible that not all functions of the website can be used to their full extent. Further information on the privacy settings of the Matomo software can be found under the following link:

https://matomo.org/docs/privacy/

VII. Registration

On our website you have the possibility to register to use our offers and services. This requires the assignment of a login, the specification of a valid e-mail address, as well as additional purpose-related personal information.

The collection of the data serves the execution of contractual and, if necessary, pre-contractual measures within the framework of our general terms and conditions.

The legal basis for the processing is Art. 6 para. 1 lit. b DSGVO. This data will be passed on to third parties exclusively for the purpose of implementing this contract in accordance with Art. 6 Para. 1 S1. lit. b DSGVO, on the basis of your consent in accordance with Art. 6 Para. 1 S1. lit. a DSGVO or for the fulfilment of legal obligations in accordance with Art. 6 Para. 1 S1. lit. c DSGVO.

The data will be deleted as soon as they are no longer required for the purpose of their collection. You can cancel your user account at any time. The data will then be deleted, provided that this does not conflict with any statutory retention obligations.

VIII. Rights of data subjects

If your personal data is processed, you are a data subject within the meaning of the GDPR and you are entitled to the following rights with regard to the data controller:

1. Right of access

You have the right to obtain confirmation from the data controller regarding whether or not your personal data will be processed by us.

If we do process your personal data, you may request the following information from the data controller:

  1. the purposes for which your personal data will be processed;
  2. the categories of personal data processed;
  3. the recipients or categories of recipients to whom your personal data has been or will be disclosed;
  4. the planned duration of the storage of your personal data, or if it is not possible to provide specific information about the duration of storage, the criteria for determining the duration of storage;
  5. the existence of a right to rectify or to erase your personal data, a right to restrict the processing by the data controller or a right to object to such processing;
  6. the existence of a right to lodge an appeal with a supervisory authority;
  7. all available information about the source of the data, if the personal data has not been collected from the data subject;
  8. the existence of automated decision-making, including profiling, in accordance with Article 22(1) and (4) GDPR and - at least in these cases – meaningful information on the logic involved and the scope and intended effects of this processing on the data subject.

You have the right to request information regarding whether or not your personal data will be transferred to a third country or to an international organization. In this context, you may request to be informed of the appropriate guarantees under Article 46 GDPR in connection with the transfer.

2. Right to rectification

You have the right to have your personal data rectified and/or completed by the data controller if your processed personal data is inaccurate or incomplete. The data controller must rectify the data immediately.

3. Right to restrict processing

Under the following conditions, you may request that the processing of your personal data be restricted:

  1. if you dispute the accuracy of your personal data for a period of time which allows the data controller to verify the accuracy of the personal data;
  2. if the processing is unlawful and you refuse to allow your personal data to be erased, but instead request that the use of your personal data be restricted;
  3. if the data controller no longer needs your personal data for the purpose of processing, but you need the data for the establishment, exercise or defense of legal claims, or,
  4. if you have objected to the processing pursuant to Article 21(1) GDPR and it has not yet been established whether the legitimate reasons of the data controller outweigh your reasons.

If the processing of your personal data has been restricted, this data - apart from its storage – may only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the Union or a Member State.

If the restriction on processing has been carried out in accordance with the above-mentioned conditions, the data controller will inform you before the restriction is lifted.

4. Right to erasure

a) Obligation to erase data

You may request the data controller to delete your personal data immediately. The data controller will be obliged to delete your data immediately if one of the following reasons apply:

  1. Your personal data is no longer be needed for the purposes for which it was collected or otherwise processed.
  2. You have withdrawn your consent upon which the processing was based pursuant to point (a) of Article 6(1) or point (a) of Article 9(2) GDPR and there is no other legal basis for the processing.
  3. You object to the processing pursuant to point Article 21(1) GDPR and there are no overriding legitimate reasons for the processing or you object to the processing pursuant to Article 21(2) GDPR.
  4. Your personal data has been processed unlawfully.
  5. The erasure of your personal data is necessary to fulfil a legal obligation under Union law or the law of the Member States to which the data controller is subject.
  6. Your personal data has been collected in relation to the offer of information society services pursuant to Article 8(1) GDPR.

b) Information transferred to third parties

If the data controller has made your personal data public and is obliged to delete this data in accordance with Article 17(1) GDPR, the data controller shall take appropriate measures, including technical measures, while taking into account the available technology and the costs of implementation, to inform the parties who process your personal data that you, as the data subject, have requested them to erase all links to this personal data and to erase all copies or replications of your personal data.

c) Exceptions

The right to erasure does not exist if the processing is necessary:

  1. to exercise the freedom of expression and information;
  2. to fulfill a legal obligation which applies to processing under the law of the Union or of the Member States to which the data controller is subject or if the processing is necessary for performing a task carried out in the public interest or in the exercise of the official authority vested in the data controller;
  3. for reasons of public interest in the field of public health pursuant to points (h) and (i) of Article 9(2), as well as Article 9(3) GDPR;
  4. for archiving purposes in the public interest, for scientific or historical research purposes or for statistical purposes in accordance with Article 89(1) GDPR, insofar as the law referred to under Section a) is likely to make it impossible or to seriously impair the attainment of the objectives of this processing, or
  5. for the establishment, exercise or defense of legal claims.

5. Right to be informed

If you have exercised your right to rectify, erase or restrict the processing of your personal data towards the data controller, the data controller is obliged to notify all recipients to whom your personal data has been disclosed about this rectification, erasure or restriction, unless this proves to be impossible or if it involves a disproportionate effort.

You have the right to be informed by the data controller of the identity of these recipients.

6. Right to data portability

You have the right to receive the personal data that you have provided to the data controller in a structured, common and machine-readable format. You also have the right to transmit this data to another data controller without hindrance from the data controller to whom the personal data was provided, provided that:

  1. the processing is based on consent pursuant to point (a) of Article 6(1) or point (a) of Article 9(2) or is based on a contract pursuant to point (b) of Article 6(1) GDPR and
  2. the processing is carried out by automated means.

In exercising this right, you also have the right to request that your personal data be transferred directly from one data controller to another, where technically feasible. This transfer must not affect the freedoms and rights of others.

The right to data portability does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of the official authority vested in the data controller.

7. Right to object

You have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data on the basis of point (e) or (f) of Article 6(1) GDPR. This also applies to profiling based on these provisions.

The data controller will no longer process your personal data unless the data controller demonstrates the existence of compelling legitimate reasons for the processing which override your interests, rights and freedoms, or if the processing is for the establishment, exercise or defense of legal claims.

If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for the purpose of such marketing. This also applies to profiling if it is connected with direct marketing.

If you object to processing for direct marketing purposes, your personal data will no longer be processed for such purposes.

In the context of the use of information society services - notwithstanding Directive 2002/58/EC – you may exercise your right to object by automated means using technical specifications.

8. Right to withdraw the declaration of consent under data protection law

You have the right to withdraw your declaration of consent under data protection law at any time. The legality of the processing carried out on the basis of your consent is not affected until you withdraw your consent.

9. Automated decisions in individual cases, including profiling

You have the right not to be subject to any decision based solely on automated processing, including profiling, that has any legal effect on you or that significantly affects you in a similar manner.

This does not apply if the decision:

  1. is necessary for the conclusion or the performance of a contract between you and the data controller,
  2. is authorized by legislation of the Union or of the Member States to which the data controller is subject and if this legislation contains appropriate measures to safeguard your rights and freedoms and your legitimate interests; or
  3. has been made with your express consent.

However, these decisions may not be based on special categories of personal data pursuant to Article 9(1) GDPR unless point (a) or (g) of Article 9(2) GDPR apply and the appropriate measures have been taken to protect your rights and freedoms as well as your legitimate interests.

With regard to the cases referred to in (1) and (3), the data controller shall take appropriate measures to protect your rights and freedoms as well as your legitimate interests, including at least the right to obtain the intervention of a person on the part of a person who represents the data controller, to whom you can express your point of view and challenge the decision.

10. Right to lodge an appeal with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or the place of the alleged infringement, if you consider that your personal data has been processed in violation of the GDPR.

The supervisory authority with whom the complaint was lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Article 78 GDPR.